Shipping Policy
At Zelayda, we are committed to providing fast and reliable shipping to all our customers. This shipping policy outlines delivery times, costs, and procedures to ensure the best possible shopping experience.
Delivery Times
We strive to ship all orders within 24 to 72 hours of purchase confirmation. Once shipped, orders typically arrive within 5 to 14 business days. Delivery times may vary depending on factors such as:
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Weather conditions
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High-demand periods (e.g., holidays)
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Customs procedures (if applicable)
Free Shipping
At Zelayda, shipping is free for all orders. Regardless of order amount or your location, you will not pay any shipping fees. This is part of our commitment to making your shopping experience as simple and enjoyable as possible.
Shipping Method
All orders are shipped directly from our supplier. This approach allows us to minimize processing times and ensure you receive your products as quickly as possible. It also enables us to maintain strict quality control over every item shipped.
Order Processing
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Once your order is placed, you will receive a confirmation email with all purchase details.
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Orders are processed and shipped within 24 to 72 hours.
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When your order ships, you will receive an email with a tracking number so you can easily monitor your package.
Order Tracking
Zelayda provides tracking information for all orders. The tracking number sent by email will allow you to follow your order’s progress via our website. That way, you’ll know exactly where your package is and when it will arrive.
Questions and Support
If you have any questions about your order or our shipping policy, our customer service team is here to help! You can contact us at:
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Email: info@zelayda.com
We aim to respond to all inquiries quickly and professionally.
Limitations and Exceptions
While we do our best to meet the estimated delivery times, unforeseen circumstances may sometimes cause delays. These may include:
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Customs procedures
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Severe weather conditions
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Force majeure events
Zelayda is not responsible for such delays, but we appreciate your understanding and patience in these situations.
Conclusion
Zelayda is dedicated to providing an exceptional online shopping experience, including fast and reliable shipping. By following our shipping policy, we ensure that each customer receives their products as quickly as possible. For any additional questions or information, feel free to contact us at info@zelayda.com.
Some stories begin with a vision.
Ours began with sisterhood.
In the summer of 2010, two sisters, Zelayda and [second sister’s name], took a leap of faith. With a shared passion for style, creativity, and a dream of creating something meaningful together, they opened the doors to their very first boutique. What started as a small family adventure quickly blossomed into a space where women could discover pieces that felt as unique, vibrant, and confident as they were.
From day one, the sisters believed that fashion should be more than just clothing — it should be an experience. A reflection of individuality, a celebration of beauty in all its forms, and a source of inspiration for everyday life. They poured their hearts into curating collections that spoke not just to trends, but to timelessness — pieces that could move effortlessly from season to season while always making women feel their best.
Over the years, their boutique has grown, but the heart of the brand remains the same: a place built on family values, authenticity, and the joy of bringing women together. Every fabric chosen, every detail considered, and every conversation shared is guided by the sisters’ original promise — to create a welcoming space where style and sisterhood meet.
Today, more than a decade later, that promise continues to shape everything they do. The Zelayda sisters are proud to celebrate years of creativity, community, and women supporting women — and they’re so grateful that you are part of this journey.
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With love,
The Zelayda Sisters
Est. 2010
